Derek presses the power button on his laptop for the 10th time, this time with a bit more anger than the past few times. The screen flickers to life, and, just like the previous 9 times, a message flickers across the screen before the machine abruptly shuts down again.
“Hard Drive Failure. Error number 10032391. Please contact Dell Tech Support at 1-800-624-9897 or Dell.com/support.”
“Crap,” Derek swears, and he reaches for his phone. He’s only had this laptop for a year, how could it already have crashed on him? He knew he should have listened to Cora and bought a Mac.
He types in the Dell Support number and hits call. He hates phone calls, but knows it’s probably the quickest way to get his computer fixed. Plus, the fact that his computer is broken means emailing isn’t going to happen.
He listens to the automated voice that tells him that’s he’s on hold. Ten minutes later he’s still waiting, when suddenly the music stops and a young, chipper, male voice sounds through the phone. “Dell Tech Support. This is Stiles. How can I help you?”
“Uh, hi,” Derek says. “My, uh, my computers not working.”
“Okay, and what seems to be the problem? The voice, Stiles, asks calmly.
“It just…when I hit the power button it tells me the hard drive has failed.”
“Uh oh, that’s not good,” Stiles chuckles.
“No, no it’s not,” Derek deadpans.
Stiles clears his throat. “Right, sorry. So, I’ll see how I can help you. What’s the service tag number? Should be on the bottom of the computer.”
Derek lifts up the computer and reads Stiles the long list of digits that are printed there.
“Okay,” Stiles says, “And can you confirm your name for me?”
“It’s Derek-Derek Hale.”
“Alright Derek. So I’m gonna say something you’re probably not gonna like. Feel free to prepare yourself accordingly.”
Derek can’t help but chuckle a bit at that. “Go for it.”
“So your hard drive has failed…obviously. I guess it’s already told you that. So we’re gonna need to put in a new one. To do that, we’ll have to send you a box that you can put the computer in and send back to us. Then we’ll take a few days to install the new hard drive, and send your laptop on back to you.” He says it a little speedily, like he’s trying to rush through the bad news with as little pain as possible.
“Oh,” Derek says.
Stiles jumps back into the conversation. “But the good news is, the fix and the shipping will be free. So all you’re really losing is time.”
“What about the stuff that’s on the hard drive?”
Stiles hesitates for a moment. “They’ll try to recover everything, of course, but there is a chance that you might lose it.”
“Great,” Derek responds. Normally he’d be feeling pretty angry by now, but something about Stiles’ sappy voice and ridiculously positive attitude is somehow putting him more at ease. “So when will I get the box?”
“I’ll set it to ship out tomorrow morning, so you should get in within 3 business days,” answers Stiles.
Derek runs a hand across his face. “Okay. Thanks.”
“Anything else I can help you with?” asks Stiles.
“No. That’s it. Thanks again.”
“No problem. Thanks for calling Dell Tech Support…and, Derek? Try not to get too down. We’ll get the problem fixed as best as we can.”
“Thanks,” Derek stupidly says for the third time.
“Have a good night!” calls Stiles.
Derek hangs up the phone.
People think that I must be a very strange person. This is not correct. I have the heart of a small boy. It is in a glass jar on my desk. - Stephen King
Decided to start making some pokemon gifs! :D The ghastly evolution line is one of my favorites!